Contact Us


What Are Your Delivery Charges?

We provide FREE SHIPPING on all our products!

What Payment Methods Do You Accept?

All our payments are handled by Stripe secure payments who accept all major credit and debit cards.

How Long Does Delivery Take?

Delivery times vary depending on which items have been ordered.

Most orders will arrive within 3-4 working days after ordering.

However, many of our items are handmade to order or shipped directly from our suppliers so can take longer to arrive than stock items.

For these items please allow up to 2 weeks for them to arrive. We do state in the product description of these items how long delivery is likely to take.

How Secure Is Shopping At Bold Paw?

Shopping with us is extremely secure. Our servers are protected with SiteLock and all data is encrypted. All payments are securely handled by Stripe

What Happens After Ordering?

You will receive an email confirming your order. If for any reason there may be a delay in processing your order or if one of our designers needs a little extra time to make your order, we will contact you via email to inform you of this!

How Can I Contact You?

General Enquiries –

Account Enquiries –

Contact Number – Request a call back using the live chat!

Address – UK Mailing Address. Highcliffe, 32 Albermarle Road, Kent, BR3 5HJ


Facebook – /boldpaw

    Please, please, please check your spam folder. Particularly if you are using a Hotmail account. We will never ignore you, I promise!


    If you find a lower price for any of our 'in-stock' products, we will match the price and send you some complimentary cat nip free of charge!


    98% of orders of our 'in-stock' products are delivered within 3-5 working days of your order being placed with us. If your product does not arrive within this time period, we will send you some complimentary toys for you feline friend to play with!


    Online shopping with Cat Tree UK Ltd are handled securely via Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. We also now accept Paypal online.


    Split your purchase easily on your existing credit card (no credit check, no fees, minimum £100) Choose Splitit at the checkout page!Visit our Trust Pilot page to see the comments left by our happy customers!