Shipping And Delivery

Here at Bold Paw, we know how impatient your cat / cats can get when you tell them that they will be receiving their brand new BOLD cat tree. Who can blame them!

As soon as your order is received by our team, we will process it within 30 minutes (during work hours) and forward this onto our despatch who will begin preparing your order for delivery.

All Bold PAW cat trees are shipped from our UK warehouse and delivery on average takes 3 working days.

As we use a third-party courier service to deliver our product, there can occasionally be delays outside of our control, but our team will be very happy to help if your cat tree is delayed outside of this period.

Please use the contact page or the live chat to speak to one of our team today.

If your product is delivered outside our delivery guarantee then please let us know, and we will send you some complimentary toys for the inconvenience!

We can also ship across Europe! However, please note that additional taxes and duties may apply and are the responsibility of the customer. 

Bold Paw will soon have a European warehouse where items can be shipped from to our European customers in the future!

Please note – We cannot ship directly to Jersey or Guernsey. Please contact us at sales@boldpaw.uk and we can assist in arranging an onward shipping quote.

 

PRICE MATCH GUARANTEE

If you find a lower price for any of our 'in-stock' products, we will match the price and send you some complimentary cat nip free of charge!

FAST & FREE DELIVERY

98% of orders of our 'in-stock' products are delivered within 3-5 working days of your order being placed with us. If your product does not arrive within this time period, we will send you some complimentary toys for you feline friend to play with!

SECURE ONLINE SHOPPING

Online shopping with Cat Tree UK Ltd are handled securely via Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. We also now accept Paypal online.

INTEREST FREE MONTHLY PAYMENTS

Split your purchase easily on your existing credit card (no credit check, no fees, minimum £100) Choose Splitit at the checkout page!Visit our Trust Pilot page to see the comments left by our happy customers!